Founded in 2018 by Gerda Muller, Chelsea Knight and Ashley Davison after having worked together in private psychology practice The Psych Professionals. Halo Practice Management provides a full suite of services, from assessment & consulting to virtual admin and reception. We had a vision to create a new industry standard where we could provide a scope of service above and beyond expectations. We bring together an eclectic range of experience to inform a client-focussed approach to virtual administration and reception.
Co-Founder of Halo Practice Management, Psychologist, Practice Principal. When she’s not putting her strategic mind to work at Halo, Chelsea is running two successful private practices in Brisbane’s Southside and Bayside. Chelsea is a policy and compliance driven leader and we especially love when she brings her Golden Retriever, Teddy, into the office for pats!
Ash is our Executive Director and Co-Founder of Halo Practice Management. Ash runs our Virtual Admin and consulting arms of the company, bringing with her a variety of business experience from client service, sales & marketing and most importantly the mental health industry over her career. Ash’s management style inspires outstanding work from the team whilst nurturing a caring and supportive working relationship with each team member.
Co-Founder of Halo Practice Management, Clinical Psychologist, business coach. Gerda is an exceptionally person-centred, business-minded and empowering influence in all her work. Gerda brings an invaluable wealth of knowledge to Halo, and is also the founder of Private Practice Success and The Psych Professionals.
Sabine is our Compliance and Quality Control Coordinator – her focussed work is fuelled by her freshly baked treats and sense of humour. Sabine’s role also includes the provision of training, consulting and resource-generating services – these are available to practice owners and/or managers and allied health administrative staff.
Sabine is currently completing her Bachelor of Law and Bachelor of Behavioural Psychology aiming to become a clinical psychologist.
After her recent promotion to Team Leader, May’s role has two major focusses: support and management of our fabulous Practice Support Team; and secondly, customer relationships (to really simplify her integral role!). May is the go-to for customers under our Virtual Admin service for support, structure, keeping communication flowing and ultimately ensuring their experience is the best it can be. May is a firm but nurturing leader, her team have great trust in her structures and guidance. She loves to be challenged as she is on her toes quickly finding a solution.
Yohanna is one of our practice support team members who has been gifted with everlasting positivity and laughter. With a secret eye for poetry about topics which normally remain unspoken, she took home the Queensland 2019 Slam Poetry. She was also a Youth leader for 5 years representing Christ Australia statewide. She is currently studying a double bachelor of behavioural science (psychology) and laws (honours) as she aspires to be a rock for people to count on. Yohanna ends every call with the client on the other end smiling and feeling fulfilled with our service.
Sheridan is a practice support team member who has previously worked in management within the retail industry; in the future, she aspires to work in child protection as this is one of her passions. Sheridan has such a kind heart and a love for animals and she is currently raising a fur-baby, her puppy Lilly. Sheridan is a kind and caring person which translates to every client she speaks with. She aims to provide an equal opportunity for support anyone on the other end of the line. With her warm smile she is a valuable member to our team.
Maxine is one of our Practice Support Team Members. She loves helping people, hearing different stories from clients and building connections with everyone she speaks to.
She is jolly, full of energy & has a great sense of humour! Maxine has a passion for adjusting and sewing clothes and continues to surprise the office with her lovely outfits.
Sara is one of our caring and reliable Practice Support Team Members. Sara is currently completing her Diploma in Counselling. As part of our administration team, she supports both our clients and the practitioners solving any problem that may appear.
She loves to take the time to listen and constantly strives to provide the best service to our clients.
Louisa is a thoughtful team member, who has a genuine passion for supporting people to access essential mental health services. She has a friendly and warm approach over the phone and loves problem solving to ensure your clients are have an effortless experience.
Louisa is currently in her 3rd year of study – she’s completing her bachelor in finance and law. Her previous experience as a legal secretary has taught her a keen eye for detail and to be very thorough.
Monique is a Practice Support Team member with an extra keen eye for detail! She is compassionate, caring and thoughtful in her work with clients and her teammates. Monique loves the opportunity to provide support to clients in need as she is able to provide a high level of support to each individual’s situation. Before working at Halo Practice Management, Monique completed her Bachelor’s in Public Relations and Communication at Griffith University. After growing up in the Northern Territory Monique made the move down to Brisbane and has been enjoying living here since.
Lucia is a practice support team member who has a heart for helping people. She has volunteered at “Friendline” ensuring there is a friendly voice behind every call that cares about everyone’s individual situation. Not only is she dedicated to helping others but she is also passionate about the outdoors, fashion, crocheting and is a huge tea enthusiast. After she completed her Bachelor of Psychological Science (Honours) she wanted to purse a career at Halo wanting to help anyone who may be on there other end of the phone.
Amy is a practice support team member who is currently studying a Bachelor of Psychological Science with the dream of becoming a Sport Psychologist. She is extremely passionate about gymnastics and holds a gold medal for an international competition.
Amy has a beautiful, compassionate phone manner, always seeking to provide tailored support to anyone she’s communicating with.
Jill is a Practice Support Team member at Halo Practice Management. Jill always puts 110% effort in everyday and is a great contributor to our company culture. She has previously worked as a carer from someone who suffered from mental and psychical illness which allows her to truly connect with clients and their stories. She aims to create a safe atmosphere for every client she speaks with ensuring they will be receiving the best support possible.
Hetha is one of our Practice Support Team Members who has completed her Bachelor of Criminology and Psychological Science. She enjoys hiking and exploring.
Hetha prides herself on her administrative, communication and organisational skills as well as her positive, enthusiastic and friendly attitude. She ensures the highest level of client support from the first point of contact.
Emma is a practice support team member who grew up in Redland Bay with a secret talent for touch football. Emma strives to create a safe, judgment free and comfortable space for individuals to connect with the support they need.
In the future, Emma aspires to become a police officer, which will allow her the opportunity to continue making a difference and foster compassion and kindness throughout the community.
Abigail is a Practice Support Team member with a Certificate 3 in Health Administration. Abby has been working in the mental health field for some time now and has honed her gentle and kind communication style. Before this field, Abby was a hairdresser and is always delighting us all with her frequent cut and colour changes!
Abby is an animal lover, and is the proud mum of 2 parrots named Chilli and Belle.
Kerri is our animal loving practice support team member who works from home accompanied by her dog, cat and bird. Kerri ensures throughout every call she helps clients find the support and care they need, her positive and caring personality creates a safe atmosphere for clients to reach out and access essential services. Kerri is always exceeding the expectations of her team and of every client with the support she provides.